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Cultivating empathy in a divisive world


In a divisive world, people are very passionate in their beliefs and opinions. This is only heightened on social media where anyone can express opinions without censorship, restraint or legal penalty.

When a topic is polarized by different views, thoughts or opinions, you may find yourself in one of two situations - you either full heartedly agree or disagree.

While it may be hard to accept that a friend or family member has a different opinion to you, the ability to understand and to be understood in a world of conflicts is extremely important. Every person in this world has a unique context which helps inform and shape the way he/she sees the world and behaves in it. As much as you want people to understand where you are coming from (and your point of view), you must be willing to do the same for others.

To enter a space of conflict or lack of understanding, here are a few tips:
  • Accept differences. People come from different backgrounds and are brought up and taught to believe in different viewpoints.
  • Don't be mean. Even if you disagree with an issue, don't be rude, hurtful or overly dismissive.
  • Respect an opinion. We all come from different backgrounds, upbringings and cultures. Even if you don't agree with someone's opinion, you can agree to disagree. In other words, agree with their right to have an opinion.
  • Be curious. A thought, feeling or point of view doesn't have to be right or wrong. No argument or opinion should be black-and-white.
  • Look at the facts. When trying to understand the other side, look at what behaviors, beliefs or situations are facts - not feelings.
  • Emotions are important. Anytime there is a disagreement or argument, there are bound to be emotions and personal experiences attached. There will always be some type of emotional context when expressing an opinion.
  • Don't overlook the context of the situation. People are influenced by their personal history and experiences. Always consider the context of the person or situation. Even if what you consider to be a "fact," we all differ in the interpretation of the "facts" - especially if someone had first-hand experience with an issue or had an experience which was emotionally-difficult. 
The next time you find yourself in a conflict of opinion, have some empathy. "Help me understand where you are coming from" doesn't mean that you agree with the person. It means you want to fully understand the person and their opinion.

Remember that everyone you meet is afraid of something, loves something and has lost something.
-Jackson Brown
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